CX encompasses the entirety of interactions that a customer has with your company and its offerings. The benefits of a successful CX strategy are higher customer... View Article
The impact on commerce across the world due to COVID-19 has been nothing short of devastating. Retail sales are down close to 20% in the United... View Article
More than most industries, retail has been disrupted by a shift to digital. Further, the challenge of meeting consumers’ rapidly changing preferences and expectations has only... View Article
Recent AI, automation, and data management breakthroughs help supply chains of all types sense and respond to real-time conditions, like your body’s nervous system. They can... View Article
Customer-focused strategies and digital-centric technical capabilities are essential, says David Rosen, Technology and Customer Leader at TIBCO Software. Global shortages of dry yeast during the COVID-19... View Article
The future of retail is here. It puts the customer in the middle of all decisions based on data-driven insights. Retailers today cannot wait to optimize... View Article
Broad information accessibility and an industrialized approach. CHALLENGE “Rexel’s growth, which is based on acquisition, quickly translated into a key issue for our information systems,” says... View Article
Panera Bread believes that good food, food you can feel good about, can bring out the best in all of us. It has over 2,000 bakery-cafes... View Article
One of today’s most popular Spanish clothing brands, Desigual needed a single view of its customers, catalog, and stock to meet its goals for service and... View Article
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