Direct conversations with your company should be one of the most personalized experiences a customer has. Whether it’s a support inquiry, an order confirmation email or... View Article
Guest post from TRB event partner ttec It’s unquestionable that brand loyalty has suffered at a time when consumers have a multitude of product choices—but it’s... View Article
Share your thoughts for a chance to win a £25 Amazon gift card. Dating back over 30 years, customer lifetime value is a popular metric... View Article
THE NEXT EVENT
