Life has changed rapidly over the past few months. We’ve gone from spending our days with colleagues, clients and, well, everyone, to considering the houseplant a... View Article
Direct conversations with your company should be one of the most personalized experiences a customer has. Whether it’s a support inquiry, an order confirmation email or... View Article
Guest post from TRB event partner ttec It’s unquestionable that brand loyalty has suffered at a time when consumers have a multitude of product choices—but it’s... View Article
Share your thoughts for a chance to win a £25 Amazon gift card. Dating back over 30 years, customer lifetime value is a popular metric... View Article
