Rebuilding loyalty is one of the biggest challenges for retailers in post lockdown times. Consumers still love points-based loyalty systems but are they still fit for purpose?... View Article
GARTNER: In 2021, retailers aren’t looking to new markets to increase sales, they’re sticking with existing markets to fuel growth. This strategy depends entirely on knowing... View Article
Guest Post: By Rob Edwards, Product Marketing & Strategy Manager, RedEye Now you can go beyond simple campaign reporting and unlock a deeper understanding of the... View Article
A good customer experience is worth its weight in gold, as it will make your customers more likely to recommend your brand. But how do you... View Article
What a quarter. It’s been a year since the UK first went into lockdown. High street icon Topshop has closed its doors for good. We’re edging towards... View Article
During the past couple of months, we’ve been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite... View Article
During what’s been a challenging year for many retailers, Black Friday is an opportunity to drive sales, boost revenue, and acquire new customers. But with 90% of... View Article
Krispy Kreme UK has announced the launch of their revamped loyalty program, powered by technology vendor HTK. Krispy Kreme Rewards replaces the existing Friends of Krispy... View Article
Life has changed rapidly over the past few months. We’ve gone from spending our days with colleagues, clients and, well, everyone, to considering the houseplant a... View Article
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