New data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article
Customer satisfaction scores have reached their lowest level since 2010 across the UK, potentially impeding business growth and economic recovery. Despite the intrinsic link between high... View Article
In a historic and much-celebrated move, the UK government has announced the introduction of a groundbreaking law, making the assault of shop workers a specific criminal... View Article
Ocado Retail, Boots, and Specsavers were among the winners at this weeks UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. The event... View Article
We are delighted to welcome Jo Causon, CEO of the Institute of Customer Service, as our latest judge for the People in Retail Awards. With over... View Article
In a concerning trend reflecting the growing vulnerability of retail staff, incidents of violence against shop workers have surged by a staggering 50% in just one... View Article
A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a premium for goods and services, in... View Article
Politicians, CEOs, and senior executives of leading UK companies have signed an open letter calling for better recording and reporting of crime statistics relating to attacks... View Article
The Customer Satisfaction Index (UKCSI) which was released today, show 17.3% of UK customers are experiencing a product or service problem, the highest overall level since... View Article
THE NEXT EVENT
