Customer satisfaction scores have reached their lowest level since 2010 across the UK, potentially impeding business growth and economic recovery. Despite the intrinsic link between high... View Article
In a historic and much-celebrated move, the UK government has announced the introduction of a groundbreaking law, making the assault of shop workers a specific criminal... View Article
Ocado Retail, Boots, and Specsavers were among the winners at this weeks UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. The event... View Article
We are delighted to welcome Jo Causon, CEO of the Institute of Customer Service, as our latest judge for the People in Retail Awards. With over... View Article
A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a premium for goods and services, in... View Article
Last week, Critizr were proud to broadcast their webinar titled Mind the Gap: Why store teams have the answers to your retail challenges. Peter Cross (Retail Consultant) and Jo... View Article
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