New data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article
Ocado Retail, Boots, and Specsavers were among the winners at this weeks UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. The event... View Article
In a concerning trend reflecting the growing vulnerability of retail staff, incidents of violence against shop workers have surged by a staggering 50% in just one... View Article
A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a premium for goods and services, in... View Article
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