Exercise more, drink less, save money… Sound familiar? New Year’s resolutions are often obvious when the festive period ends. But what about your business resolutions? When... View Article
Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024... View Article
Retail’s golden quarter is upon us and most brands are busy rolling out carefully crafted seasonal plans to maximise the biggest trading opportunity of the year.... View Article
There’s no doubt that retailers’ planning and target-setting for 2024 is well underway, but sometimes, it’s worth taking a step back to examine the metrics that... View Article
Customer satisfaction continues to be one of retail’s hottest topics. It’s the subject of so much discussion and debate simply because of the seismic impact it... View Article
The Goodays platform facilitates digital interactions between brands and their customers, so they can deliver a better customer experience and increase customer value. Can you tell... View Article
New identity accompanied by launch of Artificial Intelligence Lab and appointment of new Chairman Martin Green Critizr, the specialist in customer satisfaction and experience management for... View Article
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