[ RETAIL TECH ] Fujitsu: Always Open Retail
April 21, 2022 4:00 amAlways Open Retail is a concept that enables all your channels to deliver the kind of customer experiences people crave. Online, in store, anywhere and everywhere,... View Article
Tag Archive: CX
Latest News: CX
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’.
April 1, 2022 4:31 pm[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
Selfridges focuses on self-care with in-store therapy and sex counselling
February 4, 2022 3:06 pmSelfridges is taking retail therapy to a whole new level offering customers wellness, self-discovery and even sex counselling sessions for couples and individuals. The focus of... View Article
Forrester Consulting: The Future Of Commerce Tech
October 14, 2021 4:32 pmThis survey of 375 business leaders responsible for commerce technology and strategy offers a current snapshot of commerce anarchy – and how you should be responding.... View Article
UK most unforgiving country when it comes to customer service
September 1, 2021 2:55 pmMore than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
[ EVENT ] TODAY 10AM – Future of Retail Marketing 2021
July 8, 2021 1:00 pmRetail is going through a period of seismic change at present, with growth proving hard to come by for many retailers. However – the smartest retailers... View Article
[ WEBINAR ] TOMORROW – How a customer-first mindset drives long term omnichannel retail success
June 11, 2021 1:01 amBuilding a complete, consistent, holistic view improves your customer experience. As part of our Future of Customer Engagement 2021 event this session will give greater insight... View Article
[ Free Guide ] Now That’s What I Call Marketing Automation!
May 18, 2021 10:17 amOur friends at RedEye have launched a great new guide full of ideas and best practice from brands using marketing automation campaigns to their full potential.... View Article
[ WEBINAR ] TOMORROW – Spotlight on how to use customer data to drive future retail experiences
April 12, 2021 3:25 pmBefore the disruption last year, digital leaders were using data to optimise CX. With the rise of digital transformation, companies will have more dynamic data at their... View Article
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