DIY, Home and Garden: CX Cheat Guide
November 21, 2023 7:37 amRetail’s golden quarter is upon us and most brands are busy rolling out carefully crafted seasonal plans to maximise the biggest trading opportunity of the year.... View Article
Tag Archive: CX
Latest News: CX
[ GUIDE ] How to meet retail’s biggest challenges in 2023
November 15, 2023 5:02 amDiscover how to empower your store associates, improve your CX and embrace IT flexibility in our latest guide Every retailer around the world faces challenges and... View Article
Clean up in aisle four: How to prevent your ecommerce picking capabilities from become a CX issue for in-store shoppers
March 20, 2023 6:00 amThe growing popularity of online grocery is having unintended consequences in stores that have not been thought through, specifically the impact on customers of bad picking... View Article
SCS launches new concept store as part of new customer experience strategy
July 21, 2022 12:10 pmFurniture retailer SCS has announced the opening of a new concept store in Coventry that’s designed to support the way customers now shop. Online shopping... View Article
Validate your omnichannel experience through the eyes of your customers
July 11, 2022 9:05 amModern retailers are transforming shopping by delivering seamless, personalized omnichannel experiences. But testing every touchpoint and customer interaction is daunting and complex. Keysight’s Eggplant software validates... View Article
[ ONDEMAND ] Omnichannel customer journey management – engaging the modern shopper
June 1, 2022 12:01 amThis session will examine what are the biggest challenge retailers face when it comes to engaging the modern shopper – we will discuss how can the... View Article
Are retailers focusing on the right targets to deliver CX?
May 13, 2022 1:55 amTwo-thirds of retail businesses say improving customer experience (CX) is a high-priority business objective. But are they focusing on the right initiatives? That’s the question posed... View Article
[ RETAIL TECH ] Fujitsu: Always Open Retail
April 21, 2022 4:00 amAlways Open Retail is a concept that enables all your channels to deliver the kind of customer experiences people crave. Online, in store, anywhere and everywhere,... View Article
When the Concorde fleet was permanently grounded nearly 20 years ago in 2003, it also marked the demise of ‘ultimate CX’.
April 1, 2022 4:31 pm[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
THE NEXT EVENT
See all upcoming events
