AO to recruit for 250 customer service roles
June 6, 2023 10:34 amElectricals retailer AO is to recruit over 250 people to work as customer service specialists. The North West based company has been investing heavily in the... View Article
Tag Archive: customer service
Latest News: customer service
UK shoppers demand cleanliness, customer service and low cost when visiting stores
July 8, 2022 8:10 amA new study has found that British shoppers are looking for the three Cs of ‘cleanliness, customer service and low cost’ when they go shopping. According... View Article
John Lewis appoints pan-partnership customer director
February 11, 2022 8:12 amThe John Lewis Partnership has appointed Charlotte Lock to the newly created role of customer director. Due to join the partnership in April, Lock is currently... View Article
John Lewis opens “school of service” for staff
October 25, 2021 3:17 pmJohn Lewis has launched a “school of service” for staff to provide lessons on better customer experience after facing criticism that standards in stores have been... View Article
Klevu – Improve CLV for peak [eBook]
September 30, 2021 9:22 amHow can retailers best engage customers to ensure a magnetic customer experience and place safe bets on higher CLV, especially over BCFM, Cyber 5, and peak... View Article
UK most unforgiving country when it comes to customer service
September 1, 2021 2:55 pmMore than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
Retailers must look after their customer-facing employees
June 28, 2021 3:28 pmWith staffing shortages causing great problems it is critical retailers retain their best employees and avoid losing them because of the rising levels of abuse they... View Article
Interview: Jo Causon of The Institute of Customer Service
March 25, 2021 7:26 amRetailers have generally fared well during Covid-19 in delivering decent levels of customer satisfaction but care has to be taken that this does not fall away... View Article
Dixons Carphone makes multi-million pound investment in customer service training
September 23, 2019 8:34 amDixons Carphone has opened a state-of-the art customer service training centre at the Fort Dunlop building in Birmingham. The Academy @ Fort Dunlop will have an... View Article
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