Ted Baker launches live video shopping
March 10, 2021 7:02 amFashion retailer Ted Baker is to launch a live video shopping feature for customers this month. The company said the new technology will enable it to... View Article
Tag Archive: customer experience
Latest News: customer experience
Opinion: why reports of the death of the high street are greatly exaggerated
March 4, 2021 7:12 amBy Chris O’Reilly, chief executive of Presto Music. It’s very easy to forget that high street retail was facing challenging times long before Covid-19 came along.... View Article
The Co-op appoints head of customer experience and CRM
February 8, 2021 10:47 pmThe Co-op has appointed Phil Barker as head of customer experience and customer relationship management. Barker was previously CRM lead at the BBC where he was... View Article
Five things you’ll learn in The Debunk, a new Adobe Chats series
February 1, 2021 11:52 amThere are plenty of myths in the ecommerce and marketing industries that businesses still treat as gospel truths. But things have changed. So, it’s time that... View Article
Ted Baker launches personalised shopping experience
December 4, 2020 6:33 amTed Baker has launched a new personalised shopping experience to bring the immersive nature of its stores to customers online. Customers visiting its website are now... View Article
Your Guide to Effective Product Recommendations in eCommerce
September 2, 2020 11:42 amCoveo guest post: The reality is that online has become the only channel, meaning that customer expectations for the digital experience you deliver have only increased... View Article
Burberry opens first social retail store
August 3, 2020 7:49 amBurberry has chosen Chinese technology hub Shenzhen as the location for its first social retail store. The company said the shop will blend the physical and social worlds... View Article
Desigual designs unlimited shopping experiences empowers retail staff, provides more personal customer experiences
July 13, 2020 10:35 amOne of today’s most popular Spanish clothing brands, Desigual needed a single view of its customers, catalog, and stock to meet its goals for service and... View Article
Samsung Experience store opens at Cabot Circus
July 9, 2020 7:00 amSamsung has opened a new experience-led store in Bristol’s Cabot Circus. Operated by PRS&, the brand’s exclusive franchisee for Samsung Experience stores in the UK, the shop will enable shoppers... View Article
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