The Co-op has appointed Phil Barker as head of customer experience and customer relationship management. Barker was previously CRM lead at the BBC where he was... View Article
There are plenty of myths in the ecommerce and marketing industries that businesses still treat as gospel truths. But things have changed. So, it’s time that... View Article
Ted Baker has launched a new personalised shopping experience to bring the immersive nature of its stores to customers online. Customers visiting its website are now... View Article
Coveo guest post: The reality is that online has become the only channel, meaning that customer expectations for the digital experience you deliver have only increased... View Article
Burberry has chosen Chinese technology hub Shenzhen as the location for its first social retail store. The company said the shop will blend the physical and social worlds... View Article
One of today’s most popular Spanish clothing brands, Desigual needed a single view of its customers, catalog, and stock to meet its goals for service and... View Article
Samsung has opened a new experience-led store in Bristol’s Cabot Circus. Operated by PRS&, the brand’s exclusive franchisee for Samsung Experience stores in the UK, the shop will enable shoppers... View Article
With retailers and brands moving closer to an all-digital model, new Nuxeo report demonstrates the challenges facing retailers and brands as they look to reestablish themselves,... View Article
More than half of UK shoppers would switch to a competitor if the digital customer experience doesn’t measure up With the retail sector facing some of... View Article
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