John Lewis has launched a “school of service” for staff to provide lessons on better customer experience after facing criticism that standards in stores have been... View Article
Tesco has confirmed their “quiet hour” scheme to make the shopping experience more comfortable for customers with autism or disabilities will become a permanent fixture. According to Tesco,... View Article
What’s the most important factor in a successful digital transformation? While technology and customer experience both play important roles, it’s the people within your retail organisation... View Article
Great Portland Estates has transformed its retail space at 95 New Bond Street into a temporary immersive art exhibition as part of plans to reinvigorate the... View Article
Boohoo has unveiled its first ever customer edit following the #coupleupwithboohoo competition on social media. The lucky winner was 21-year-old Reni Ruta, a model from London,... View Article
Retail increasingly centres around a single view of the customer, so unifying channels and customer experiences is fundamental to driving the success of the modern store.... View Article
British fashion retailer Ted Baker is collaborating with Eleven Studio to present an immersive, digital-first series of performances by British musicians. ‘Street Party Sessions’ will champion... View Article
There is a new collaboration with Swedish origin ready-to-assemble retailer, but not one we could have predicated. IKEA are teaming up with Swedish House Mafia, one... View Article
Forrester research commissioned by Critizr. The pandemic has marked a turning point for retailers. Everything has changed now: purchasing behaviour, expectations in terms of customer experience…... View Article
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