Latest News: customer experience
January 22, 2024 10:57 am
Published by Natalie Fresen
As the retail sector continues its rapid evolution, adopting innovative approaches is essential for staying competitive. A strategy that’s transforming the field is omnichannel retailing, which... View Article
January 22, 2024 8:36 am
Published by glynn-davis
Lingerie chain Victoria’s Secret has been increasingly using video to improve the customer experience online and ultimately boost conversion rates across its digital channels that it... View Article
January 16, 2024 8:47 am
Published by Patrick Overall
Discover the three Data Validation tools to improve the customer experience As the fight for your customers attention grows, it has never been more important to... View Article
September 15, 2023 8:47 am
Published by Angela Beevers
Zalando has launched a new immersive visual-first fashion experience in collaboration with Highsnobiety. The online fashion retailer said Stories on Zalando will offer customers information on... View Article
September 13, 2023 7:57 am
Published by Angela Beevers
Waitrose is strengthening its customer team with two senior appointments and an internal promotion. Taking up her role on 31 October, Helen Carroll will join Waitrose... View Article
March 27, 2023 11:33 am
Published by Angela Beevers
Fortnum & Mason is revamping the third floor of its flagship store in London’s Piccadilly as it looks to attract a wider range of shoppers. The... View Article
December 15, 2022 11:16 am
Published by Patrick Overall
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability... View Article
December 5, 2022 7:41 am
Published by Angela Beevers
Retail Bulletin caught up with Gary Favell, CEO of American Golf, to talk about the company’s experienced based retail strategy, the success of its bricks-and-mortar stores,... View Article
November 25, 2022 7:27 am
Published by Angela Beevers
Waitrose has appointed Nathan Ansell as its new customer director. Reporting to Waitrose executive director James Bailey, he will succeed Martin George who is stepping down... View Article