Worldpay introduces secure voice transaction technology
WorldPay, the ecommerce payments processor, is to offer secure voice transactions technology to customers.
The technology, provided by Semafone, will help retailers taking orders by phone to become PCI compliant and to tackle call centre fraud, said Worldpay.
The technology works by allowing the customer to securely enter card data via their telephone keypad while in voice communications with the contact agent instead of verbally sharing it over the phone.
Worldpay said that the technology will also benefit call centre operators as it means they no longer need to process customer information or store any sensitive card data on their call centre systems. This could lead to a significant amount of money being saved on fraud protection and compliance with certain PCI DSS requirements by removing the need to capture data, Worldpay said.
Gabriel Hopkins, head of ecommerce products at WorldPay, commented: “Joining up with Semafone to be part of this unique offering is a great opportunity for WorldPay to provide added value for our customers. We are pleased to support this proposition with a view to reducing call centre fraud and increasing PCI compliance.”
Graham Thompson, sales and marketing director at Semafone, added: “The partnership with WorldPay closes the loop in the safe processing of payments by providing a secure and robust platform for transactions to be made. As a result of the partnership, our customers can benefit from the innovation and robust technology from both companies. The joint solution can remove the contact centre from the scope of PCI and vastly reduce the cost of attaining and maintaining PCI compliance for the contact centre.”
WorldPay is the fourth largest payment provider in the world and operates in over 40 countries.
