[ REPORT ] The Big Retail Growth Trends 23/24

International fulfilment technology and services provider, fulfilmentcrowd, surveyed 100 decision-makers in the UK retail sector in July 2023, representing a range of sectors to understand exactly how British retailers are performing today and how they’re responding to shifts in buying habits to create new revenue streams and build customer loyalty.

The results have been released in fulfilmentcrowd’s new report ‘The Big Retail Trends 23/24’.

Key findings highlighted in the report shine a light on the success of exporters and the positive impact of consumer journey personalisation.

• 44% of retailers reported increased sales over the last 12 months (July 2022 – July 2023)
• UK retailers who export are outperforming non-exporters, with 64% aiming to extend into new territories over the next 12 months
• 48% of retailers believe consumer journey customisation is extremely important in driving sales
• Almost a third (28%) of retailers will increase focus on their social media presence with a direct link to revenue generation over the next 12 months

Download the report here.

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