Live Online Assistants to bring Face-to Face Customer Service to Websites
Veedesk brings face-to-face customer service to websites.
Using broadcast-quality equipment, the veedesk allows retailers to talk to customers, using real-time live video, whilst they are browsing online. A ‘vee-assistant’ can be available 24/7 to help online customers with questions about products and services, compare a range of items and guide them through the checkout process. Online visitors will experience all the benefits of an in-store assistant, delivered through the convenience of a website.
Standing out from the crowd on the internet is becoming more of a challenge for retailers, with an increasing number of high-street brands competing for customers online. Retailers need to become more creative about online customer service to ensure that customers are buying products from their site as opposed to switching to competitor sites. Many factors will drive a customer to a website. The challenge for retailers now is in getting them to take action whilst they are there. Veedesk will now allow them to replicate more of the high street experience online.
Commenting on the launch of the veedesk, Andy Henshaw, CEO, vee24 says: “Today, many websites are struggling to live up to customers’ high expectations. Online businesses that fail to make the most of their e-commerce offering are losing billions of pounds worth of sales every year. Can you imagine a store on the high street with no staff to serve customers? That’s exactly what we have online – slick websites but nobody to help if you have a question or encounter a problem. There would be chaos too if 80% of shoppers abandoned their shopping trolleys at the checkout of their local supermarket, yet this is exactly what’s happening online.
Retailers and other online businesses now need a strategy to outperform competitors in the area of online customer service if they are to win a larger slice of the customers spend. People like to buy from people and vee-business can now bring this important functionality to the internet.
Vee24 technology is already being employed by Lexus Germany and I believe that very soon we’ll all come to expect the service of a personal online assistant – vee-business rather than just e-business.”
