Granit Parts uses parcelLab to communicate updates on time-critical deliveries
Granit is one of Europe’s leading wholesalers of replacement parts and accessories in the agriculture sector
Proactive order updates
Granit Parts understands that their products are critical for businesses, and so the team do everything in their power to ensure that every order is delivered on time.
But inevitably, there will always be delays. Because of the duty of care Granit Parts have to their customers, the team decided to find a solution that enabled them to communicate delays much more proactively.
They hoped that this would allow them time to find an alternative and minimize the stress on their customer and avoid any delay to their projects.
Our platform enables event-triggered communication and therefore Granit Parts felt we were the best match for their needs.
Detailed, timely communication
Granit Parts leveraged our solution to provide proactive communication in the event of a delay.
These updates include specific details about which items in an order are affected so that the customer can plan accordingly.
With our live Order Status page, Granit Parts allows their customers to track the real-time progress of their order. This page is completely white-labelled and can be personalized with targeted content such as videos based on their purchase and more.
If you would like to hear more from the parcelLab team, please join us as we chat with Katharine Biggs on the 28th June at Omnichannel Retail
