Anglia Co-operative society aims to enhance the customer experience
Anglia Co-operative Society has installed the latest TOSHIBA modular EPoS into its newest store
Anglia Co-operative Society, which operates over 100 retail outlets in the UK which include Co-operative Food Stores, has installed TOSHIBA TEC ST-B20 modular EPoS terminals into its recently opened store in Littleport, Cambridgeshire.
“We’ve had TOSHIBA tills installed in our food stores for over 8 years and as a modular solution they have more than exceeded our expectations in terms of reliability and performance.” said Richard Feast, IT Manager, Anglia Co-operative.
“Something as simple as a poor experience at the check-out can ruin the customer experience, so a considerable amount of time was invested on the in-store layout and EPoS design. Our original decision to work with TOSHIBA was based on their future proofed PC technology. The reliability of TOSHIBA hardware is fantastic. It was the right decision as TOSHIBA’s ST-B20 model is an ideal fit.” added Richard Feast.
Since the installation, Anglia Co-operative has reported faster transaction times at the check-out improving customer service. To further enhance the customer experience, Anglia installed second customer facing screens enabling greater visual impact at the check-out and providing a cost-efficient and effective way of introducing advertising and special promotions.
