Retail’s new foot fall: The Customer Service Team
May 19, 2020 5:30 amGuest Post by William Carson, Ascensos: COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution... View Article
TTEC hiring over 3,500 remote contact centre agents in the United Kingdom
May 12, 2020 10:00 amTTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s... View Article
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders
April 8, 2020 9:04 amTTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for... View Article
The Future of CX 2020
February 12, 2020 5:12 amFive European trends from TTEC that are shaping the customer experience for 2020 and beyond: Customers don’t stand still; they have ever-changing tastes, preferences, and expectations.... View Article
How spending on CX can help win during the holiday season
December 1, 2019 8:25 amNeil Russell-Smith Head of Marketing EMEA at TTEC As we experience this year’s Black Friday, it is amazing that last year consumers in the UK, according... View Article
Dixons Carphone makes multi-million pound investment in customer service training
September 23, 2019 8:34 amDixons Carphone has opened a state-of-the art customer service training centre at the Fort Dunlop building in Birmingham. The Academy @ Fort Dunlop will have an... View Article
Genesys E-book: How to Drive Real Value from AI in Your Retail Contact Centre
June 17, 2019 5:00 amArtificial intelligence. Machine learning. Predictive analytics. Abstruse and technical? Perhaps — but you don’t need to get into the algorithms to appreciate what they can do.... View Article
Shop Direct drives customer service innovation with customer closeness centre
May 15, 2019 8:29 amVery and Littlewoods owner Shop Direct has launched a new “customer closeness” centre at its Liverpool head office as a means of driving customer service innovation.... View Article
Calabrio White Paper: The Future of Contact Center Analytics
April 29, 2019 10:38 amHow Can New Analytics Tools Help You Leverage the Data Gathered Everyday in Your Contact Center? In 1965, Intel founder Gordon Moore observed that technology advances... View Article
