The importance of contact centres
December 1, 2021 4:30 amThrough a series of fact sheets, Whistl has detailed the importance of caring and empathy, explaining why businesses must prioritise and improve customer service and which... View Article
[ EVENT ] CX Retail Exchange: 18+19 October
October 18, 2021 11:28 amCX Retail Exchange is back as a physical event in London this autumn. The two day event, held at the Hilton Syon Park, 18-19 October 2021,... View Article
Q&A: CXRetail talks with Richard Cotter, best-selling author and retail guru
October 5, 2021 10:58 amIn this new video interview , the #CXRetail team’s very own Robyn Chanter caught up with Richard Cotter, best-selling author and #retail guru who has built a reputation for the rapid turnaround, transformation... View Article
Streamline communication & empower your Customer Service
September 29, 2021 12:08 pmArtificial intelligence in chatbots is crucial to ensuring high-quality experiences and enabling growth. Through five customer stories, discover the key benefits of using AI Chat for... View Article
UK most unforgiving country when it comes to customer service
September 1, 2021 2:55 pmMore than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
Customer service has run out of excuses
August 31, 2021 8:25 amGuest post: John Crossan, VP & General Manager, Europe, Freshworks Customers have been patient with their favourite retailers the last year, but that patience could be... View Article
Customer Champions: How to make frontline staff your CX secret weapons.
June 9, 2021 2:22 amResearch carried out in February found people are happier returning to stores now than they were after the first lockdown last year. But retailers must work... View Article
Interview: Jo Causon of The Institute of Customer Service
March 25, 2021 7:26 amRetailers have generally fared well during Covid-19 in delivering decent levels of customer satisfaction but care has to be taken that this does not fall away... View Article
Nov 18 – Emerging technologies and new CX possibilities for engaging with customers
November 16, 2020 11:28 pm[ Webinar ] 2-2.45pm / Wednesday 18 November / Emerging technologies and new CX possibilities for engaging with customers. With the current crisis, how and what... View Article
