The 11th year of the CX Retail Exchange, 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore... View Article
With economic uncertainty impacting customers and retailers alike, the need for optimised operational efficiency and more cost-effective processes is greater than ever. For those operating in... View Article
The growing popularity of online grocery is having unintended consequences in stores that have not been thought through, specifically the impact on customers of bad picking... View Article
Guest post – Louise Roches, Director of Customer Solutions at Quantanite. Digital retail subscription services face several customer experience (CX) challenges, including customer acquisition and retention,... View Article
Simpler’s innovative one click checkout brings a game-changing online shopping experience, enabling a quick and hassle-free way to buy that increases customer satisfaction and conversion rates.... View Article
Expert View: Andrew Hall, Chief Commercial Officer at Quantanite I recently wrote an article here about the AI-powered chatbot ChatGPT. I noticed that the MyCustomer editorial... View Article
The hype surrounding ChatGPT started with a murmour at the end of 2021, before building into a crescendo last December when Open AI finally released a... View Article
Fashion retailer New Look has partnered with parcelLab to enhance the post-purchase experiences for its online customers. The partnership will enable New Look to provide proactive... View Article
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability... View Article
