The pandemic impacted behaviours and the way we engage with business and its impact on customer experience (CX) has been nothing less than colossal. 2020 gave... View Article
Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024... View Article
Retail’s golden quarter is upon us and most brands are busy rolling out carefully crafted seasonal plans to maximise the biggest trading opportunity of the year.... View Article
Transform your customer lifecycle with predictive analytics! The use of predictive analytics is becoming a marketer’s secret weapon. Those marketers are working smarter, not harder… Being... View Article
John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide the retailer’s shoppers with access to flexible, customer-focused, and experienced... View Article
Join us for an engaging and insightful webinar that looks into the dynamic world of the CX and Contact Centre industry, focusing on the exceptional leadership... View Article
Written by Tess Bemporat Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar... View Article
Comarch is pleased to announce the organization of an exciting webinar that will shed light on the secrets of creating extraordinary customer experiences in the retail... View Article
Electricals retailer AO is to recruit over 250 people to work as customer service specialists. The North West based company has been investing heavily in the... View Article
