[ EVENT ] 12th annual CX Retail UK Exchange
April 30, 2024 10:09 amAfter a year of unprecedented challenges and transformations in the retail industry, it’s more important than ever to come together as a community to explore the... View Article
[ CASE STUDY ] GAIL’s Bakery uses 5G connectivity to elevate the customer experience and streamline operations
April 18, 2024 10:54 amWith Cradlepoint’s NetCloud Service and purpose-built 5G routers, GAIL’s Bakery can provide reliable, high-speed connectivity to its growing number of bakeries across the UK. Challenge GAIL’s Bakery is... View Article
M&S and HSBC team up to enhance digital shopping experience
April 11, 2024 6:56 amM&S has signed a new agreement with HSBC UK for its credit offering and payment solutions, and the bringing together of digital payments and loyalty for... View Article
[Interview] A day in the life of… Tania Oliver, Customer Services at Purlfrost
March 21, 2024 7:30 amEstablished in 2003, Purlfrost is a distinguished UK retailer specialising in window films and glass coverings, acclaimed for innovative and quality products alongside stellar customer service.... View Article
PiRA Judge: Jo Causon of The Institute of Customer Service
March 11, 2024 10:18 pmWe are delighted to welcome Jo Causon, CEO of the Institute of Customer Service, as our latest judge for the People in Retail Awards. With over... View Article
[Interview] A day in the life of… Jo Homer, the CX Expert at Signet
February 27, 2024 5:10 pmWe are thrilled to feature Jo Homer, Head of CX & Product at Signet Jewelers, in our latest day in the life interview. With an impressive... View Article
Retail Renaissance: QR codes redefining customer experience and growth strategies
February 15, 2024 4:41 pmMeet Jenny Stanley, the visionary Founder and MD of Appetite Creative, leading the charge in innovative B2C marketing and connected packaging solutions. With over two decades... View Article
How to Create a Great Retail Customer Experience
January 29, 2024 10:39 pmBy Lightspeed Retail If you work in retail, you’ve probably heard the term ‘the customer is always right’. We’re not here to say whether that’s explicitly... View Article
Victoria’s Secret boosting customer experience
January 22, 2024 8:36 amLingerie chain Victoria’s Secret has been increasingly using video to improve the customer experience online and ultimately boost conversion rates across its digital channels that it... View Article
