Imagine this: you walk out of Decathlon, France’s leading sporting goods retailer, with a receipt that’s more than just a list of products. It suggests workout... View Article
In a world of digital ads and online shopping, securing customer attention in-store is harder than ever. Consumer focus has declined rapidly in the face of... View Article
Marks & Spencer is planning to add self-service checkouts to changing rooms in all 180 of its clothing stores to stop customers having to queue twice.... View Article
The Retail Trust has released findings from a survey conducted among 1,200 retail workers, revealing that 39% have considered leaving their positions due to experiences of... View Article
The Retail Bulletin has announced the establishment of the CX Alliance (CXA), following the recent closure of CXFO, a CX industry body. Here Isobel Rogers tells... View Article
Bravissimo’s Customer Service Team: Leading the way in exceptional customer Care. Bravissimo, a retailer that’s more than just about lingerie and swimwear, has won the prestigious... View Article
New data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article
The Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View Article
The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing... View Article
