All the breaking news from BPOs, CX teams from Retail, Travel, Hospitality, Utilities
Understanding AI in Retail and Ecommerce
Conversation with… Charlene Flanagan and Niamh Ryan of Ella & Jo
The women behind Ella & Jo: A story of passion, purpose and success Ella & Jo, the award-winning skincare brand founded in Ireland in 2017, has... View Article
White Stuff reports strong festive trading
White Stuff has been boosted by a strong Christmas trading period as it continues to deliver on its transformation and growth strategy. Now part of TFG... View Article
January sees sharp drop in consumer confidence
There has been a sharp drop in consumer confidence this month as people feel less optimistic for the outlook for the economy. GfK’s long-running Consumer Confidence... View Article
Q&A: Mathew Baldwin, Professional Services Director UK&I, Toshiba Global Commerce Solutions
Toshiba has established itself as a leader in the retail world by blending proven solutions, cutting-edge innovation, and expertise to empower retailers in enhancing customer engagement.... View Article
Burberry posts smaller than expected decline in sales
Burberry has posted a smaller than expected decline in third quarter sales after a stronger performance in the US. In the 13 weeks to 28 December,... View Article
Homebase relaunches website
Homebase has relaunched its website as it looks to provide customers with a one-stop shop for all home improvement needs. The move follows CDS Superstores’ acquisition... View Article
Revolution Beauty warns of sales decline in “transformational” year
Revolution Beauty has said its full year net sales are expected to be down by around 25% after weaker online trading in December. In an update... View Article
Sainsbury’s to cut 3,000 jobs and close its cafes
Sainsbury’s has said it will be cutting 3,000 jobs as it announced plans to close its cafes and patisserie, hot food and pizza counters. The move... View Article
Retail trends 2025 shaping seamless experiences and unified commerce
As retailers hit the ground running in 2025, the customer experience remains firmly in the spotlight. The National Retail Federation’s Big Show highlighted a clear trend:... View Article
