ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100... View Article
What really is AI? What are the benefits to adoption? And the risks? In an age when digital capabilities are developing exponentially, Artificial Intelligence is fast... View Article
A nationwide competition to celebrate the pride, commitment and exceptional service given by teams working in stores across the UK has announced its first monthly winner:... View Article
Whistl has outlined the change in consumer eCommerce buying trends and the impact it has had, on product returns. The insight outlines how the changes have... View Article
Everything you need to know to launch, grow and scale successfully in international markets. In this unique ebook combining articles and access to podcasts, you will... View Article
Two-thirds of retail businesses say improving customer experience (CX) is a high-priority business objective. But are they focusing on the right initiatives? That’s the question posed... View Article
Businesses have a moral and legal obligation to consider how their products affect consumers. This means assessing product use and what (if any) risk it poses... View Article
Advocacy Engineered: the science of turning customers into your most powerful growth channel. About this event The world’s premier event for marketers ready to understand and... View Article
It’s about speed, prioritization and people, not how many PoCs you can run. Why is there a tendency to think DX is so hard? Part of... View Article
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