Boots Opticians is expanding its Customer Care Measure (CCM) programme with Empathica across the newly merged business with Dollond & Aitchison (D&A). The CCM programme will... View Article
Veedesk brings face-to-face customer service to websites. Using broadcast-quality equipment, the veedesk allows retailers to talk to customers, using real-time live video, whilst they are browsing... View Article
Most people, when thinking of e-commerce, believe that the major contributor to loss (whether it is of revenue, customers or reputation) is fraud. By Michael Norton... View Article
To deliver the best possible customer engagement across all its stores, the current media-magnet Alworths has turned to SWL Group for an holistic managed service providing... View Article
Freerunner signs Phones 4u as first major UK commercial retailer Freerunner, the free public WiFi network has today announced its first UK commercial retailer, Phones 4u.... View Article
The growth of plastic gift cards with magnetic stripes on the back is leading to a wave of fraud as these payment methods are not as... View Article
A conference programme devised by retailers for retailers. Join your peers that have already registered from: Tesco.com, Halfords, Kingfisher, Home Retail Group, Post Office ltd, Marks... View Article
Retailer looking to develop a platform for growth, with a significant reduction in warehouse inventory and optimised product availability. Waitrose has selected Aldatab as part of... View Article
USC has selected Island Pacific Store, as its new point of sale solution. Island Pacific Store links to its existing Island Pacific merchandising solution for an... View Article
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