Commentary by Liz Parry, strategic account director at Teleperformance UK. In the latest edition of the National Outsourcing Association (NOA) Outsourcing Yearbook several leading industry analysts... View Article
The battle for retail dominance in the “I want it now” era is fiercer than ever before, and one industry player has retailers rethinking their strategy.... View Article
Rather than levelling the playing field, the internet high street, fuelled by online markets, is more crowded and more complex than bricks and mortar ever was.... View Article
Why are there really so many store closures. By Graham Wallace, Senior Business Strategist, Esri UK Over the past few weeks we have heard a number... View Article
2015 is all about omnichannel for retailers Commentary by Liz Parry, strategic account director at Teleperformance UK. I read with interest a new report by research... View Article
Customer loyalty goes far beyond collecting points on a loyalty card. Today customers intuitively consider their entire experience with your brand and products, from before their... View Article
CEO Alistair Niederer is pleased to announce that the Teleperformance UK team has been shortlisted for three different awards in the National Outsourcing Association (NOA) 3rd... View Article
A new study has found that one in five consumers are disappointed with their shopping experience at their favourite retailer. A report from Market Force. Results... View Article
Lexmark launches Digital Endcap solution for retailers at National Retail Federation event that ‘moves inventory and drives revenue’ The UK launch is this week at the... View Article
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