The cost of taking cash payments is set to rise by 50%
October 15, 2015 11:29 amThe cost of taking cash payments is set to rise by 50% over the next three years, according to leading payments experts. The topic of cash... View Article
Retail Solutions UK News
The true numbers behind personalisation.. state of the nation
October 9, 2015 12:23 pmCommentary by Matt Dunn, Experian Marketing Services UK Personalisation is a massive topic for marketers at the moment. It’s the best way to engage customers and... View Article
Comment: the right credentials?
September 23, 2015 10:17 amOnline fulfilment has become something of a gold rush in the past couple of years. But the sector is attracting companies that lack the expertise or... View Article
Comment: getting omni-channel right
September 17, 2015 10:07 amIn this opinion piece, eCommera chief executive Mark Fagan discusses how retailers can improve their omni-channel operations to provide the most consistent customer experience. Two years... View Article
The future of retail – personal shoppers for all?
September 16, 2015 11:42 amCommentary by Andrew Saville, Experian Marketing Services UK Everyone who works in retail knows that the landscape is always changing, driven by evolving customer behaviour and... View Article
Service is the future for shopping centres
September 16, 2015 11:42 amCommentary by Liz Parry, Strategic Account Director at Teleperformance UK. Customer service has long been seen as an important focus for retailers, but never before has... View Article
Cash Bases merges with US based APG Cash Drawer
September 8, 2015 11:45 amEast Sussex based cash drawer manufacturer Cash Bases has merged with the US firm APG Cash Drawer. The companies said the merger will create a leading... View Article
Customer experience: postcards from Tenerife
September 8, 2015 11:45 amCommentary by William Carson Teleperformance. A family holiday abroad is essentially a ‘field trip’ for the customer experience professional. In a relatively short period of time,... View Article
How to meet customer expectations and keep them happy
September 3, 2015 11:37 amCommentary by Andrew Saville, Experian Marketing Services UK A happy customer is a loyal customer and a loyal customer is more likely to become an advocate.Advocates... View Article
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