World class multi-location brands leverage several measures to understand individual store performance. This is true across numerous industries, from restaurants to supermarkets to petrol and convenience... View Article
An ACI study which surveyed more than 6,000 consumers across 20 countries, found that almost 30 per cent of people have experienced card fraud in the... View Article
The combination of clever software and hand scanners has enabled John Lewis to expand its click and collect capacity by 30%. John Lewis’s click and collect... View Article
Supermarkets in the UK have long experimented with various self-service ideas to help customers get their shopping and checkout faster than was traditionally possible with a... View Article
GI Insight, the customer insight specialist, has appointed James Jose as group business development manager. The appointment comes at an exciting time when the firm is... View Article
Azoya, an eCommerce solutions provider in China, announced today to partner with La Redoute, the largest fashion online retailer in France. The partnership is introducing over... View Article
The Retail Week CX Summit and Awards later this month and for those involved in retail in the UK and offers a great chance to hear... View Article
FICO, the predictive analytics and decision management software company, has just announced that Shop Direct, the UK’s second-largest pure-play online retailer, has had great success fighting... View Article
GI Insight, the customer insight people, have introduced new standards in multi-channel marketing with their innovative platform, GI Campaign GI Campaign offers users the ability to:-... View Article
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