Where should you focus your efforts in 2018?
December 18, 2017 1:01 pmAs a retailer, you’re under pressure to keep up with these latest trends, without disrupting your existing service. The question is: Where do you focus your... View Article
As a retailer, you’re under pressure to keep up with these latest trends, without disrupting your existing service. The question is: Where do you focus your... View Article
The dramatic rise of ecommerce has given consumers more choice and more competition than ever before, squeezing margins and flipping traditional retail models on their heads.... View Article
Unlike traditional channels with long wait times, such as email and phone support, live chat provides the immediate support customers expect, exactly when they need it.... View Article
With access to an endless range of products and services, consumers now expect a fast and seamless purchasing journey, whether they are browsing in-store or completing... View Article
Our ‘Future of Omni Channel 2018’ digital supplement is the follow-up to our annual Omni Channel Summit on Feb 7 2018 – and part of our... View Article
Your employees are your greatest asset, so how can you ensure they are happy, engaged and productive? Your employees are your greatest asset, so how can... View Article
Build refer-a-friend into your 2018 Plan: Step by step guide from Mention-Me Happy customers are your best marketing tool. Harnessing their loyalty via referral can not... View Article
Today’s customers ask questions at any time of the day or night and wait for you to respond, but not for too long. And the way... View Article
In an age when the optimal user experience is critical to business success, retailers, manufacturers and distributors must constantly meet and exceed ever-changing customer expectations. Omnichannel... View Article
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