From the increase in e-commerce and mobile shopping, to the explosion of omnichannel, retailers face declining customer loyalty in a competitive market space—making the customer experience... View Article
Guest content by Eleanor Winn, Director, Digital Sourcing, ISG. It comes as no surprise to me to read that while retail sales continue to grow, retailers... View Article
Global luxury shoppers today expect a frictionless, personalized service. Retailers and brands with global retail management and POS systems can provide a consolidated view of operations... View Article
The number of consumers indicating they conduct research with voice-assisted devices such as Amazon Echo and Google Home has increased 83 percent year over year according... View Article
55% of consumers said they’d rather shop elsewhere if free Wi-Fi wasn’t available. 56% of shoppers say difficult-to-use self-service devices will cause them to abandon their... View Article
While online businesses are effective at gauging the effects of CNP fraud on their bottom line, it’s much harder to measure the financial impact of turning... View Article
The Formula for E-Commerce Success Revealed Exponea is a customer experience and customer data platform that not only boosts e‑commerce growth with AI powered engagement automation,... View Article
Riskified’s Consumer Survey Revealed:While it’s never been easier to be a consumer, it’s never been harder to be a merchant. To help decode the complex eCommerce... View Article
Artificial intelligence. Machine learning. Predictive analytics. Abstruse and technical? Perhaps — but you don’t need to get into the algorithms to appreciate what they can do.... View Article
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