There is plenty of opportunity for further growth in travel retail for Dixons on the back of airports increasingly focusing on giving customers a better shopping... View Article
With digital now all pervasive there is an increasing argument that customer service in retail has become an after-thought and that organisations have forgotten that it... View Article
Far too many retailers simply talk about customer engagement but do not fully understand it, and they invariably do not act upon their words, which is... View Article
At a time when most retailers are facing into an extremely challenging trading environment, do they have their priorities right when it comes to investment? ... View Article
Retailers should forget about the lower sales conversion rates on mobile and instead focus on delivering the best customer experience based on the objectives of shopper... View Article
When fashion business Supergroup decided to set up a more organised HR function it structured it in such a way as to ensure that the start-up... View Article
With a large chain of 1,800 high street shops that are affected by reduced disposable incomes, and a modestly sized online business that is growing at... View Article
The retailer that will sell you everything from erotic wallpaper to rather elegant salt and pepper shakers aims to take erotica upmarket. The Place: Well, it’s... View Article
There has been much talk of mobile as a game-changer for retailers and it is now finally becoming a reality, according to Javelin Group, which says... View Article
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