Comment: Sales through satisfaction
January 5, 2010 8:46 amBrands must engage in cross and up-selling in order to grow and survive. By Chris Hancock Beyond the obvious route of customer acquisition, developing the ability... View Article
General Merchandise News
E-Tailers Named in Christmas 2009 Online Retail Customer Satisfaction survey
January 4, 2010 11:05 amStudy identifies a reason for online retailers to celebrate, but warns them not to rest on their laurels A study of customer satisfaction with the UK’s... View Article
Retail round up – The Weekend papers.
January 3, 2010 10:26 amDiageo owed 1.9m by failed Threshers owner, Balls Bros boss: era of short lunch dawns, Planning test to safeguard competition could cost 25,000 supermarket jobs, Bumper... View Article
Retailers believe 2010 will continue to be tough but won’t be worse than this year.
December 28, 2009 5:54 pm2010 will still be tough for retailers says BRC survey Four out of five retailers who responded to the British Retail Consortium’s (BRC’s) 2010 Concerns Snapshot... View Article
Shoppers out in force on Boxing Day
December 28, 2009 9:45 amThe latest data from Experian FootFall showed that the number of shoppers were up year-on-year by +18.55% for Boxing Day versus Boxing Day last year. “As... View Article
Christmas Eve footfall lower than 2008.
December 26, 2009 9:28 amExperian Footfall National Index provisional figures show that footfall on Christmas Eve was down 4.42 per cent on 2008. “Christmas Eve has been marginally quieter this... View Article
High Street shoppers leave Christmas shopping to the last minute
December 23, 2009 9:14 amAlmost half of consumers have put off some or all of their Christmas shopping as they believe prices are going to fall, according to a survey... View Article
Landlords not delivering on rent reform.
December 22, 2009 9:19 amJust one in eight leases on monthly terms. Despite the recession, only a small minority of landlords are allowing retailers to switch to paying rents monthly... View Article
Online shoppers hold out for price cuts
December 21, 2009 10:02 amConfidence in Christmas deliveries and hopes for early promotions signal strong growth in December The IMRG Capgemini e-Retail Sales Index reveals that British shoppers spent £5.3... View Article
