Consumers relying on web reviews soars by 84%
October 26, 2009 8:02 am84% of consumers said they were more likely to check online for reviews prior to making a purchase compared to twelve months ago, according to a... View Article
General Merchandise News
Comment: Keeping the supply chain moving
October 26, 2009 7:54 amFor retailers, managing the supply chain is a complicated task even at the best of times. By Helen Dickinson But in a recession it becomes even... View Article
Restaurant chains cutting off weak arms
October 23, 2009 7:02 amRestaurants have one major advantage over high street retail outlets and that is their immunity from the effects of the internet. By Glynn Davis, City editor... View Article
Research suggests that 75% of customer feedback remains unread
October 21, 2009 8:11 amWarwick Business School reveals that companies are unable to manage increasing volume and complexity of customer insight Research by Warwick Business School reveals that companies receiving... View Article
Online spending growth slows.
October 21, 2009 8:07 amThe monthly IMRG Capgemini e-Retail Sales Index reveals that online spending rose by 7.6% in September compared to last year. UK consumers spent a total of... View Article
Orange opens first mobile phone concession in Asda superstore
October 21, 2009 8:01 amMobile phone operator Orange has opened its first concession in an Asda store that could lead to 30 such units around the UK if the trial... View Article
Business failures peak in sight but recovery will be two-speed, says report
October 20, 2009 8:08 amDespite more than one in 60 businesses going bust this year, the rise in total business failures is set to end early in 2010 as the... View Article
Chat & self service are top for good customer experiences
October 20, 2009 7:59 amA new study to investigate online shoppers’ attitudes towards the technology used for customer care, found that consumers are ditching traditional methods of communication with contact... View Article
High Street enjoyed modest gains last week
October 19, 2009 7:13 amSales figures from BDO’s High Street Sales Tracker for the week ending 11 October revealed that total sales were up 1.9 per cent. Overall, takings increased... View Article
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