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Department Store News

Read the latest department store news here. Find out what’s happening across major department stores in the UK, including the likes of John Lewis Partnership, Marks & Spencer and Selfridges.

Selfridges to reward customers for time spent in-store

Selfridges is enhancing its Selfridges Unlocked membership programme by rewarding customers not only for their spending but also for the time they spend in-store. Launched in... View Article
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Freemans appoints Paul Horsfield as chief commercial officer

Freemans appoints Paul Horsfield as chief commercial officer

13 February 2025 by Angela Beevers

The Freemans digital department store has appointed Paul Horsfield to the newly created role of chief commercial officer. Horsfield previously worked with N Brown Group for... View Article

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John Lewis hires Vikki Kavanagh as chief commercial officer

John Lewis hires Vikki Kavanagh as chief commercial officer

10 February 2025 by Angela Beevers

John Lewis has appointed Vikki Kavanagh as chief commercial officer. Due to take up her position in early April, she most recently served as managing director... View Article

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John Lewis commercial director leaves the business

John Lewis commercial director leaves the business

07 February 2025 by Angela Beevers

John Lewis commercial director Kathleen Mitchell has left the business after three years in the role. Announcing her departure, she said in a post on LinkedIn:... View Article

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Macy’s to close 66 stores across the US

Macy’s to close 66 stores across the US

10 January 2025 by Angela Beevers

The iconic Macy’s department store chain is to close 66 stores across the US as part of plans to return its business to sustainable, profitable sales... View Article

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John Lewis Partnership chief customer officer steps down after three years

John Lewis Partnership chief customer officer steps down after three years

08 January 2025 by Angela Beevers

John Lewis Partnership’s chief customer officer has stepped down after nearly three years in the role. Charlotte Lock joined the retailer in March 2022 from Co-op... View Article

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Jolly’s to close as Bath’s iconic department store ends an era

Jolly’s to close as Bath’s iconic department store ends an era

12 December 2024 by Natalie Fresen

Signs in the windows of Jolly’s, one of Europe’s oldest department stores and a key part of Bath’s Milsom Street, have announced its impending closure with... View Article

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Selfridges’ £4B gamble as Thai owner sets sights on “World’s best store”

Selfridges’ £4B gamble as Thai owner sets sights on “World’s best store”

12 December 2024 by Natalie Fresen

The family-owned Thai conglomerate Central Group, which bought Selfridges and other European luxury department stores in 2021 for £4 billion, admits it may have overpaid for... View Article

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Harvey Nichols appoints Kate Benson as chief merchant

Harvey Nichols appoints Kate Benson as chief merchant

10 December 2024 by Angela Beevers

Harvey Nichols has appointed Kate Benson as chief merchant with immediate effect. Benson previously worked for seven years with YNAP where her most recent role was... View Article

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M&S Oxford Street redevelopment approved after years of dispute

M&S Oxford Street redevelopment approved after years of dispute

05 December 2024 by Natalie Fresen

Deputy Prime Minister Angela Rayner has granted approval for Marks & Spencer to demolish and rebuild its flagship Marble Arch store on Oxford Street, concluding a... View Article

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