TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for... View Article
Five European trends from TTEC that are shaping the customer experience for 2020 and beyond: Customers don’t stand still; they have ever-changing tastes, preferences, and expectations.... View Article
Neil Russell-Smith Head of Marketing EMEA at TTEC As we experience this year’s Black Friday, it is amazing that last year consumers in the UK, according... View Article
Dixons Carphone has opened a state-of-the art customer service training centre at the Fort Dunlop building in Birmingham. The Academy @ Fort Dunlop will have an... View Article
Artificial intelligence. Machine learning. Predictive analytics. Abstruse and technical? Perhaps — but you don’t need to get into the algorithms to appreciate what they can do.... View Article
Very and Littlewoods owner Shop Direct has launched a new “customer closeness” centre at its Liverpool head office as a means of driving customer service innovation.... View Article
How Can New Analytics Tools Help You Leverage the Data Gathered Everyday in Your Contact Center? In 1965, Intel founder Gordon Moore observed that technology advances... View Article
The landscape of retail is fertile with excitement, opportunity and continually evolving challenges. We’re living through a retail revolution. Breakthroughs in technology are making the stuff... View Article
In recent years research has shown that omni-channel strategies have provided proven to produce 23x higher rates of customer satisfaction – yet companies are still lacking... View Article
