UK most unforgiving country when it comes to customer service
September 1, 2021 2:55 pmMore than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
Customer service has run out of excuses
August 31, 2021 8:25 amGuest post: John Crossan, VP & General Manager, Europe, Freshworks Customers have been patient with their favourite retailers the last year, but that patience could be... View Article
Customer Champions: How to make frontline staff your CX secret weapons.
June 9, 2021 2:22 amResearch carried out in February found people are happier returning to stores now than they were after the first lockdown last year. But retailers must work... View Article
Interview: Jo Causon of The Institute of Customer Service
March 25, 2021 7:26 amRetailers have generally fared well during Covid-19 in delivering decent levels of customer satisfaction but care has to be taken that this does not fall away... View Article
Nov 18 – Emerging technologies and new CX possibilities for engaging with customers
November 16, 2020 11:28 pm[ Webinar ] 2-2.45pm / Wednesday 18 November / Emerging technologies and new CX possibilities for engaging with customers. With the current crisis, how and what... View Article
Retail’s new foot fall: The Customer Service Team
May 19, 2020 5:30 amGuest Post by William Carson, Ascensos: COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution... View Article
TTEC hiring over 3,500 remote contact centre agents in the United Kingdom
May 12, 2020 10:00 amTTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s... View Article
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders
April 8, 2020 9:04 amTTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for... View Article
The Future of CX 2020
February 12, 2020 5:12 amFive European trends from TTEC that are shaping the customer experience for 2020 and beyond: Customers don’t stand still; they have ever-changing tastes, preferences, and expectations.... View Article
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