In this new video interview , the #CXRetail team’s very own Robyn Chanter caught up with Richard Cotter, best-selling author and #retail guru who has built a reputation for the rapid turnaround, transformation... View Article
Artificial intelligence in chatbots is crucial to ensuring high-quality experiences and enabling growth. Through five customer stories, discover the key benefits of using AI Chat for... View Article
More than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
Guest post: John Crossan, VP & General Manager, Europe, Freshworks Customers have been patient with their favourite retailers the last year, but that patience could be... View Article
Research carried out in February found people are happier returning to stores now than they were after the first lockdown last year. But retailers must work... View Article
Retailers have generally fared well during Covid-19 in delivering decent levels of customer satisfaction but care has to be taken that this does not fall away... View Article
[ Webinar ] 2-2.45pm / Wednesday 18 November / Emerging technologies and new CX possibilities for engaging with customers. With the current crisis, how and what... View Article
Guest Post by William Carson, Ascensos: COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution... View Article
TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s... View Article
