Marks & Spencer has acquired the intellectual property, including the source code and algorithms developed by personalised fashion marketplace Thread to accelerate its personalisation capabilities. In... View Article
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact centre... View Article
Research released today by the CCMA (Call Centre Management Association) highlights the difficulty faced by multilingual contact centres in recruiting advisors who can multiskill in local... View Article
Founder of Funding Options, Conrad Ford once said, “Decisions are only as good as the information they’re based on.” This statement couldn’t ring truer for eCommerce... View Article
Leading Technology Services Provider, PMC, has been recognised in the latest ISG Provider Lens™ Quadrant Report as a Market Contender in Retail CX Transformation Services. ISG... View Article
A new study has found that British shoppers are looking for the three Cs of ‘cleanliness, customer service and low cost’ when they go shopping. According... View Article
[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
We are all aware of The Great Resignation, but have you ever stopped to think about how it impacts customer service levels and therefore the revenue... View Article
Guest comment: William Carson – Ascensos. I recently gave a talk at the UK Contact Centre Leaders Convention titled Understanding the Customer of the Future. I began by... View Article
