Leading Technology Services Provider, PMC, has been recognised in the latest ISG Provider Lens™ Quadrant Report as a Market Contender in Retail CX Transformation Services. ISG... View Article
A new study has found that British shoppers are looking for the three Cs of ‘cleanliness, customer service and low cost’ when they go shopping. According... View Article
[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
We are all aware of The Great Resignation, but have you ever stopped to think about how it impacts customer service levels and therefore the revenue... View Article
Guest comment: William Carson – Ascensos. I recently gave a talk at the UK Contact Centre Leaders Convention titled Understanding the Customer of the Future. I began by... View Article
Through a series of fact sheets, Whistl has detailed the importance of caring and empathy, explaining why businesses must prioritise and improve customer service and which... View Article
CX Retail Exchange is back as a physical event in London this autumn. The two day event, held at the Hilton Syon Park, 18-19 October 2021,... View Article
In this new video interview , the #CXRetail team’s very own Robyn Chanter caught up with Richard Cotter, best-selling author and #retail guru who has built a reputation for the rapid turnaround, transformation... View Article
Artificial intelligence in chatbots is crucial to ensuring high-quality experiences and enabling growth. Through five customer stories, discover the key benefits of using AI Chat for... View Article
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