Understanding The Future Customer
March 2, 2022 8:47 amGuest comment: William Carson – Ascensos. I recently gave a talk at the UK Contact Centre Leaders Convention titled Understanding the Customer of the Future. I began by... View Article
Streamline communication & empower your Customer Service
September 29, 2021 12:08 pmArtificial intelligence in chatbots is crucial to ensuring high-quality experiences and enabling growth. Through five customer stories, discover the key benefits of using AI Chat for... View Article
UK most unforgiving country when it comes to customer service
September 1, 2021 2:55 pmMore than a third of people (38%) in the UK felt that their experience with customer service has got worse over the last 12 months, making it the... View Article
Customer service has run out of excuses
August 31, 2021 8:25 amGuest post: John Crossan, VP & General Manager, Europe, Freshworks Customers have been patient with their favourite retailers the last year, but that patience could be... View Article
Interview: Jo Causon of The Institute of Customer Service
March 25, 2021 7:26 amRetailers have generally fared well during Covid-19 in delivering decent levels of customer satisfaction but care has to be taken that this does not fall away... View Article
Retail’s new foot fall: The Customer Service Team
May 19, 2020 5:30 amGuest Post by William Carson, Ascensos: COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution... View Article
Dixons Carphone makes multi-million pound investment in customer service training
September 23, 2019 8:34 amDixons Carphone has opened a state-of-the art customer service training centre at the Fort Dunlop building in Birmingham. The Academy @ Fort Dunlop will have an... View Article
Shop Direct drives customer service innovation with customer closeness centre
May 15, 2019 8:29 amVery and Littlewoods owner Shop Direct has launched a new “customer closeness” centre at its Liverpool head office as a means of driving customer service innovation.... View Article
Zendesk guide: A Retailer’s Guide to Getting Omnichannel Customer Service Right
September 19, 2018 8:50 amRetail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been forced to evolve. It’s all about aligning your business to... View Article
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