The hype surrounding ChatGPT started with a murmour at the end of 2021, before building into a crescendo last December when Open AI finally released a... View Article
Fashion retailer New Look has partnered with parcelLab to enhance the post-purchase experiences for its online customers. The partnership will enable New Look to provide proactive... View Article
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability... View Article
Marks & Spencer has acquired the intellectual property, including the source code and algorithms developed by personalised fashion marketplace Thread to accelerate its personalisation capabilities. In... View Article
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact centre... View Article
Founder of Funding Options, Conrad Ford once said, “Decisions are only as good as the information they’re based on.” This statement couldn’t ring truer for eCommerce... View Article
A new study has found that British shoppers are looking for the three Cs of ‘cleanliness, customer service and low cost’ when they go shopping. According... View Article
[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
We are all aware of The Great Resignation, but have you ever stopped to think about how it impacts customer service levels and therefore the revenue... View Article
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