John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide the retailer’s shoppers with access to flexible, customer-focused, and experienced... View Article
Join us for an engaging and insightful webinar that looks into the dynamic world of the CX and Contact Centre industry, focusing on the exceptional leadership... View Article
Written by Tess Bemporat Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar... View Article
Comarch is pleased to announce the organization of an exciting webinar that will shed light on the secrets of creating extraordinary customer experiences in the retail... View Article
Electricals retailer AO is to recruit over 250 people to work as customer service specialists. The North West based company has been investing heavily in the... View Article
The 11th year of the CX Retail Exchange, 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore... View Article
With economic uncertainty impacting customers and retailers alike, the need for optimised operational efficiency and more cost-effective processes is greater than ever. For those operating in... View Article
The growing popularity of online grocery is having unintended consequences in stores that have not been thought through, specifically the impact on customers of bad picking... View Article
Guest post – Louise Roches, Director of Customer Solutions at Quantanite. Digital retail subscription services face several customer experience (CX) challenges, including customer acquisition and retention,... View Article
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