DIY, Home and Garden: CX Cheat Guide
November 21, 2023 7:37 amRetail’s golden quarter is upon us and most brands are busy rolling out carefully crafted seasonal plans to maximise the biggest trading opportunity of the year.... View Article
[ ON DEMAND ] How AI can completely transform your customer experience
November 13, 2023 6:59 amTransform your customer lifecycle with predictive analytics! The use of predictive analytics is becoming a marketer’s secret weapon. Those marketers are working smarter, not harder… Being... View Article
Breaking Barriers: Women in Leadership in the CX & Contact Centre Industry
August 30, 2023 10:24 amJoin us for an engaging and insightful webinar that looks into the dynamic world of the CX and Contact Centre industry, focusing on the exceptional leadership... View Article
[Lightspeed] How to Improve Customer Service in Retail: 27 Actionable Tips
August 14, 2023 8:34 amWritten by Tess Bemporat Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar... View Article
[ EVENT ] Are you creating extraordinary customer experiences?
June 16, 2023 10:46 amComarch is pleased to announce the organization of an exciting webinar that will shed light on the secrets of creating extraordinary customer experiences in the retail... View Article
AO to recruit for 250 customer service roles
June 6, 2023 10:34 amElectricals retailer AO is to recruit over 250 people to work as customer service specialists. The North West based company has been investing heavily in the... View Article
Europe’s Premier Invitation-only Event for Senior Customer Experience Leaders in Retail
April 18, 2023 8:52 amThe 11th year of the CX Retail Exchange, 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore... View Article
Renovotec and Honeywell are helping retailers address their economic challenges and improve the customer experience with technology solutions
March 27, 2023 6:59 amWith economic uncertainty impacting customers and retailers alike, the need for optimised operational efficiency and more cost-effective processes is greater than ever. For those operating in... View Article
Simpler checkout launches in the UK to revolutionise customer experience for online shoppers
February 22, 2023 8:08 amSimpler’s innovative one click checkout brings a game-changing online shopping experience, enabling a quick and hassle-free way to buy that increases customer satisfaction and conversion rates.... View Article
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