March 27, 2023 6:59 am
Published by Patrick Overall
With economic uncertainty impacting customers and retailers alike, the need for optimised operational efficiency and more cost-effective processes is greater than ever. For those operating in... View Article
February 22, 2023 8:08 am
Published by Patrick Overall
Simpler’s innovative one click checkout brings a game-changing online shopping experience, enabling a quick and hassle-free way to buy that increases customer satisfaction and conversion rates.... View Article
February 15, 2023 2:30 pm
Published by Natalie Fresen
Fashion retailer New Look has partnered with parcelLab to enhance the post-purchase experiences for its online customers. The partnership will enable New Look to provide proactive... View Article
December 15, 2022 11:16 am
Published by Patrick Overall
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability... View Article
November 30, 2022 5:33 pm
Published by Natalie Fresen
Marks & Spencer has acquired the intellectual property, including the source code and algorithms developed by personalised fashion marketplace Thread to accelerate its personalisation capabilities. In... View Article
October 24, 2022 12:49 am
Published by Patrick Overall
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact centre... View Article
April 1, 2022 4:31 pm
Published by Karen Howard
[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
March 2, 2022 8:47 am
Published by Patrick Overall
Guest comment: William Carson – Ascensos. I recently gave a talk at the UK Contact Centre Leaders Convention titled Understanding the Customer of the Future. I began by... View Article
May 19, 2020 5:30 am
Published by Patrick Overall
Guest Post by William Carson, Ascensos: COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution... View Article