With Cradlepoint’s NetCloud Service and purpose-built 5G routers, GAIL’s Bakery can provide reliable, high-speed connectivity to its growing number of bakeries across the UK. Challenge GAIL’s Bakery is... View Article
Established in 2003, Purlfrost is a distinguished UK retailer specialising in window films and glass coverings, acclaimed for innovative and quality products alongside stellar customer service.... View Article
We are delighted to welcome Jo Causon, CEO of the Institute of Customer Service, as our latest judge for the People in Retail Awards. With over... View Article
We are thrilled to feature Jo Homer, Head of CX & Product at Signet Jewelers, in our latest day in the life interview. With an impressive... View Article
Meet Jenny Stanley, the visionary Founder and MD of Appetite Creative, leading the charge in innovative B2C marketing and connected packaging solutions. With over two decades... View Article
By Lightspeed Retail If you work in retail, you’ve probably heard the term ‘the customer is always right’. We’re not here to say whether that’s explicitly... View Article
Lingerie chain Victoria’s Secret has been increasingly using video to improve the customer experience online and ultimately boost conversion rates across its digital channels that it... View Article
The pandemic impacted behaviours and the way we engage with business and its impact on customer experience (CX) has been nothing less than colossal. 2020 gave... View Article
Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024... View Article
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