Bravissimo’s Customer Service Team: Leading the way in exceptional customer Care. Bravissimo, a retailer that’s more than just about lingerie and swimwear, has won the prestigious... View Article
New data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article
The Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View Article
The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing... View Article
IKEA is trialling next-generation self-service lockers as an extension to its partnership with Tesco. The new automated pick-up locker, one of three that will feature in... View Article
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform... View Article
Acquisition will further expand Scurri’s delivery management and post-purchase capabilities for ecommerce retailers and brands. Delivery management platform, Scurri, today announced the acquisition of HelloDone, the... View Article
Currys is to transform 65 of its stores across the UK as it looks to improve the customer experience. The shops will have around 90% of... View Article
After a year of unprecedented challenges and transformations in the retail industry, it’s more important than ever to come together as a community to explore the... View Article
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