Marks & Spencer adds self-checkouts to changing rooms
October 28, 2024 6:31 amMarks & Spencer is planning to add self-service checkouts to changing rooms in all 180 of its clothing stores to stop customers having to queue twice.... View Article
Respect retail and stand together against abuse
October 21, 2024 5:02 pmThe Retail Trust has released findings from a survey conducted among 1,200 retail workers, revealing that 39% have considered leaving their positions due to experiences of... View Article
Interview: Isobel Rogers, Partnership Director at the newly formed CX Alliance (CXA)
October 7, 2024 4:00 pmThe Retail Bulletin has announced the establishment of the CX Alliance (CXA), following the recent closure of CXFO, a CX industry body. Here Isobel Rogers tells... View Article
Bravissimo joint winners of Customer Service Team of the Year
October 3, 2024 10:09 amBravissimo’s Customer Service Team: Leading the way in exceptional customer Care. Bravissimo, a retailer that’s more than just about lingerie and swimwear, has won the prestigious... View Article
Almost 40% of UK Customer Service workers facing abuse consider quitting
September 19, 2024 12:06 pmNew data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article
The Retail Bulletin sets up CX industry body, CX Alliance
September 19, 2024 11:37 amThe Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View Article
The Future of Customer Experience (CX) in 2025 Retail
September 9, 2024 8:00 amThe retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing... View Article
SportsShoes.com launches mobile app to deliver a “best-in-class” retail experience
August 21, 2024 6:28 amSportsShoes.com has launched its first mobile app as it looks to enhance its customer shopping experience. The move forms part of the online running and outdoor... View Article
Asda to improve in-store shopping experience after drop in second quarter sales
August 9, 2024 8:03 amAsda has reported a drop in second quarter sales as it announced wide-ranging plans to deliver an improved in-store shopping experience for the rest of the... View Article
