The Retail Bulletin has announced the establishment of the CX Alliance (CXA), following the recent closure of CXFO, a CX industry body. Here Isobel Rogers tells... View Article
Bravissimo’s Customer Service Team: Leading the way in exceptional customer Care. Bravissimo, a retailer that’s more than just about lingerie and swimwear, has won the prestigious... View Article
New data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse are contemplating leaving... View Article
The Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View Article
The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing... View Article
SportsShoes.com has launched its first mobile app as it looks to enhance its customer shopping experience. The move forms part of the online running and outdoor... View Article
Asda has reported a drop in second quarter sales as it announced wide-ranging plans to deliver an improved in-store shopping experience for the rest of the... View Article
IKEA is trialling next-generation self-service lockers as an extension to its partnership with Tesco. The new automated pick-up locker, one of three that will feature in... View Article
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform... View Article
THE NEXT EVENT
