In recent years research has shown that omni-channel strategies have provided proven to produce 23x higher rates of customer satisfaction – yet companies are still lacking... View Article
Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been forced to evolve. It’s all about aligning your business to... View Article
Delivering an excellent customer experience is necessary; believing it to be nonessential is to fall behind. 73% of customer service leaders say that improving CX is... View Article
The customer experience industry is evolving, and with it, a need to evolve the approach to helping organisations protect their brands, delight customers and make more... View Article
The use of blended indices is quickly becoming a best practice as companies attempt to connect the dots across many sources of data being collected for... View Article
The entire Customer Service industry is now at an inflection point. Over the past half-decade the customer journey has dramatically changed. Customers started taking control of... View Article
Supermarkets in the UK have long experimented with various self-service ideas to help customers get their shopping and checkout faster than was traditionally possible with a... View Article
Teleperformance will manage and operate the customer contact facility in Enniskillen for Liberty Insurance. Teleperformance, the global leader in outsourced multichannel customer experience management, today announced... View Article
Commentary by William Carson, Teleperformance. Recently I have found myself wandering in and out of charity shops. I’m not completely skint (yet) or have a particular... View Article
