All the breaking news from BPOs, CX teams from Retail, Travel, Hospitality, Utilities
Retail trends 2025 shaping seamless experiences and unified commerce
Resonate CX unveils 2025 UK Insights Report: Brick-and-Mortar Customer Trends
Resonate CX, a leading Customer Experience Management (CXM) platform, proudly announces the pre-release of its eagerly awaited 2025 Current State of Brick-and-Mortar Retail Customers: UK Market... View Article
Timpson tops UK customer satisfaction rankings as service failures cost £7.3bn monthly
New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI)... View Article
Forward Emphasis Announces Investment in its RegTech Solutions
Forward Emphasis Announces Significant Growth in its insurance services and further Investment in its RegTech Solutions as it unveils Bold New Brand and Vision Ireland and... View Article
Conversation with… Jag Weatherley, senior VP of operations at ASOS
Here we interview Jag Weatherley, senior VP of operations at ASOS and judge for The People in Retail Awards, about her remarkable career to date, the challenges... View Article
AT Management announces The AT Group
AT Management is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the... View Article
Comment: Reactions to the budget from the retail sector
Here we give a round-up of reactions to today’s Autumn Budget statement. Helen Dickinson, CEO of the British Retail Consortium Changes to business rates from 2025... View Article
![[ Report ] Consumer attitudes to digital receipts 2024](https://www.theretailbulletin.com/wp-content/uploads/2024/09/yocuda-press-sept24-3.jpg)
[ Report ] Consumer attitudes to digital receipts 2024
Yocuda’s platform provides retailers with the tools to IDENTIFY & ENGAGE with 100% of their in-store customers and to continue the customer conversation post-purchase driving sales,... View Article
The surge of Phygital Experiences: Merging physical and digital in B2B
Comment: Vipul Aggarwal, CRO, BetterCommerce We live in an era where the lines between the physical and digital worlds are blurring, and nowhere is this more... View Article
![[ CASE STUDY ] Decathlon ditches paper and sees engagement soar with dynamic digital receipts](https://www.theretailbulletin.com/wp-content/uploads/2024/10/yocuda-press-decahtlon-nov24-scaled.jpg)
[ CASE STUDY ] Decathlon ditches paper and sees engagement soar with dynamic digital receipts
Imagine this: you walk out of Decathlon, France’s leading sporting goods retailer, with a receipt that’s more than just a list of products. It suggests workout... View Article
