The 2025 programme

Registration

Chair’s welcome address

Retail Showcase Panel: Retail is about more than eCommerce - the emergence of 'blended' omnichannel experience

Retail Insights Panel: Achieving a seamless omnichannel customer journey through digital transformation

Morning coffee and networking break

Retail Spotlight Panel: Cutting edge technology - transforming the retail industry through digital innovation and AI

Panel: Understanding consumer behaviour - insights from a collective shopping experience

Retail Mega Panel: Transforming retail through online marketplaces - understanding and obtaining the right tools for the right market

Lunch and networking break

Retail Keynote Address: How retailers are engaging the High Street shopper - now and in the future

As a prelude to our insightful panel, our afternoon keynote address will look at the current challenges facing the High Street retailers and how to ensure its future.

Retail Showcase Panel: Future of the High Street - exploring the retail concept of the in-store experience

Afternoon coffee and networking break

Retail Insights Panel: Loyalty and breaking the CX ceiling - a new equation of customer satisfaction

The role of CX as a driver of change in redefining brand loyalty and reducing customer acquisition costs is never more paramount, especially in challenging trading conditions. This session will discuss what are the benefits to retail of interacting with customers and solutions to build a positive CX.

Retail Fireside Chat: Innovation and learnings for the future of retail - how startups and scaleups are defying the odds

Chairs’ closing summary