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General Merchandise News

Read our latest news on the general merchandise retail industry. Includes articles and commentary covering retailers in the UK such as Pets at Home, Amazon and more.

Comment: Are Gen Zs really any different?

During my lifetime retailers and other consumer-focused businesses have been perennially obsessed with appealing to the youth market. This is despite the fact that at any... View Article
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THG Ingenuity hires Lucy Cooper as chief commercial officer

THG Ingenuity hires Lucy Cooper as chief commercial officer

21 January 2025 by Angela Beevers

THG Ingenuity has appointed Lucy Cooper as chief commercial officer. In her new role, she will play a key role in driving the company’s growth agenda... View Article

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Conversation with… Paul Hornby

Conversation with… Paul Hornby

20 January 2025 by Angela Beevers

In this latest interview in our Conversations series, we chat with Paul Hornby whose impressive career has included roles such as Digital Customer Experience Director at... View Article

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Portmeirion Group appoints new chairman

Portmeirion Group appoints new chairman

20 January 2025 by Angela Beevers

Portmeirion Group has announced that its chairman Dick Steele is to step down and be succeeded by Peter Tracey. In a statement, the owner, designer, manufacturer... View Article

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Liberty appoints group buying and merchandising director

Liberty appoints group buying and merchandising director

20 January 2025 by Angela Beevers

Liberty has appointed Lydia King to the role of  group buying and merchandising director. She had previously spent the last year as interim buying director at... View Article

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Battersea Power Station to see opening of new exhibition venue

Battersea Power Station to see opening of new exhibition venue

17 January 2025 by Angela Beevers

Battersea Power Station is to see a new exhibition space launch at its south London location. The new venue, called NEON at Battersea Power Station, will... View Article

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Retail sales fell by 0.3% in December

Retail sales fell by 0.3% in December

17 January 2025 by Angela Beevers

Retail sales volumes fell in December with a drop of 0.3% as people were more cautious about their Christmas spending. This followed a small rise of... View Article

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Specsavers takes new store at Derby’s M Park Farm

Specsavers takes new store at Derby’s M Park Farm

17 January 2025 by Angela Beevers

Specsavers has become the latest tenant at Derby’s M Park Farm Shopping Centre. The optician has taken a ten-year lease for 2,526 square feet of retail... View Article

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Timpson tops UK customer satisfaction rankings as service failures cost £7.3bn monthly

Timpson tops UK customer satisfaction rankings as service failures cost £7.3bn monthly

16 January 2025 by Natalie Fresen

New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI)... View Article

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Dunelm posts solid sales growth despite “challenging market”

Dunelm posts solid sales growth despite “challenging market”

16 January 2025 by Angela Beevers

Homewares retailer Dunelm has seen its sales grow by 1.6% to £490 million in the 13 weeks to 28 December despite a “challenging market”. The second... View Article

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