All the breaking news from BPOs, CX teams from Retail, Travel, Hospitality, Utilities
Big interview: Jag Weatherley, senior VP of operations at ASOS
AT Management announces The AT Group
AT Management is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. This expansion combines the... View Article
Comment: Reactions to the budget from the retail sector
Here we give a round-up of reactions to today’s Autumn Budget statement. Helen Dickinson, CEO of the British Retail Consortium Changes to business rates from 2025... View Article
![[ Report ] Consumer attitudes to digital receipts 2024](https://www.theretailbulletin.com/wp-content/uploads/2024/09/yocuda-press-sept24-3.jpg)
[ Report ] Consumer attitudes to digital receipts 2024
Yocuda’s platform provides retailers with the tools to IDENTIFY & ENGAGE with 100% of their in-store customers and to continue the customer conversation post-purchase driving sales,... View Article
The surge of Phygital Experiences: Merging physical and digital in B2B
Comment: Vipul Aggarwal, CRO, BetterCommerce We live in an era where the lines between the physical and digital worlds are blurring, and nowhere is this more... View Article
![[ CASE STUDY ] Decathlon ditches paper and sees engagement soar with dynamic digital receipts](https://www.theretailbulletin.com/wp-content/uploads/2024/10/yocuda-press-decahtlon-nov24-scaled.jpg)
[ CASE STUDY ] Decathlon ditches paper and sees engagement soar with dynamic digital receipts
Imagine this: you walk out of Decathlon, France’s leading sporting goods retailer, with a receipt that’s more than just a list of products. It suggests workout... View Article
Creative in-store displays that attract and engage customers
In a world of digital ads and online shopping, securing customer attention in-store is harder than ever. Consumer focus has declined rapidly in the face of... View Article
Marks & Spencer adds self-checkouts to changing rooms
Marks & Spencer is planning to add self-service checkouts to changing rooms in all 180 of its clothing stores to stop customers having to queue twice.... View Article
Respect retail and stand together against abuse
The Retail Trust has released findings from a survey conducted among 1,200 retail workers, revealing that 39% have considered leaving their positions due to experiences of... View Article
Interview: Isobel Rogers, Partnership Director at the newly formed CX Alliance (CXA)
The Retail Bulletin has announced the establishment of the CX Alliance (CXA), following the recent closure of CXFO, a CX industry body. Here Isobel Rogers tells... View Article
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