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Almost 40% of UK Customer Service workers facing abuse consider quitting
The Retail Bulletin sets up CX industry body, CX Alliance
The Retail Bulletin has announced the establishment of the CX Alliance (CXA) following the recent closure of the Customer Experience Foundation (CXFO). The CXA aims to... View ArticleView Article
Levi's unveils new store in London's Knightsbridge
Levi Strauss & Co. has opened a new immersive store in London’s Knightsbridge as part of its commitment to the UK market. Featuring a prominent glass... View ArticleView Article
Fabacus plots route to DPPs
For some years Digital Product Passports (DPPs) were widely regarded as some tech tool that was unlikely to have much impact on retailers and consumers but... View ArticleView Article
Next ups full year profit guidance following surge in first half sales
Next has raised its full year profit guidance after a strong performance in the first half of its financial year, In the six months to July... View ArticleView Article
Asda announces major leadership change
Asda has announced that Mohsin Issa is stepping back from his executive leadership role at the supermarket to focus on his previously announced move to become... View ArticleView Article
Footasylum to triple size of store at Merry Hill
Footasylum is set to triple the size of its store at Merry Hill from 3,000 to 10,000 square feet. Having operated at the West Midlands shopping centre... View ArticleView Article
Moonpig trading in line with expectations
Moonpig has said its group trading has been in line with expectations in its financial year to date despite ongoing macro headwinds in the gifting market.... View ArticleView Article
Nisa's Making a Difference Locally celebrates raising £18m
Nisa’s Making a Difference Locally charity is celebrating raising £18 million for small causes and community groups across the UK since its inception in 2008. Making... View ArticleView Article
Superdrug & Savers Awarded Stonewall Bronze for Workplace Equality Commitment
Leading accessible health & beauty retailer, Superdrug, alongside its sister company Savers, has received a Bronze Award in Stonewall’s UK Workplace Equality Index. The Workplace Equality... View ArticleView Article
Retailers urged to act as mental health crisis hits call centres and Gen Z
Retailers across the UK are being urged to prioritise workplace wellbeing after a report from the Retail Trust revealed that poor mental health is causing significant... View ArticleView Article
Footasylum hails "record" sales and profit performance
Footasylum has posted uplifts in sales and profit in the 12 months to 27 January 2024 to mark a further year of record growth. Total revenue... View ArticleView Article
Co-op launches 24-hour online grocery deliveries in London, Leeds and Manchester
Co-op has launched a new 24-hour grocery delivery service in city centre stores in London, Leeds and Manchester. The convenience retailer said it made the move... View ArticleView Article
Waitrose to invest £10 million in lowering prices of 250 No.1 and Duchy Organic products
Waitrose is investing £10 million in reducing the prices of popular, premium and organic products as part of the first phase of its latest round of... View ArticleView Article
Kingfisher raises bottom end of full year profit guidance
B&Q owner Kingfisher has raised the bottom end of its full year profit guidance despite demand for big ticket home improvement products remaining weak. The group... View ArticleView Article
The Cotswold Company unveils new brand platform and TV advert
The Cotswold Company has launched a TV and BVOD campaign as it looks to showcase the quality and style of its handcrafted furniture and homeware ranges.... View ArticleView Article
Comment: There’s gold in them there archives
Like many retailers John Lewis has had its fair share of issues to deal with recently but one thing it has that nobody can take away... View ArticleView Article
AllSaints celebrates record year
Fashion retailer AllSaints has celebrated a record year after a strong performance in wholesale, franchise and licensing offset declining revenue at its retail division. In the... View ArticleView Article
Pret A Manger sales boosted by international expansion
Pret A Manger has posted a 10% increase in first half sales to £569 million across its company-owned and franchise shops with the growth driven by... View ArticleView Article
Søstrene Grene hails most successful financial year on record
Søstrene Grene has reported its most successful financial year to date as it continues its expansion across the UK. In the year to 30 April, the... View ArticleView Article
Scamp & Dude opens biggest store to date in Manchester's St Ann's Square
The Scamp & Dude fashion brand has opened its second store in Manchester and its sixth retail site in the UK. At 180 square foot metres,... View ArticleView Article
Kenji appoints managing director and chair
Kenji, the home, stationery and gifting retailer, has appointed Eddie Shepherd as managing director and Suzanne Harlow as chair of its recently established advisory board. The... View ArticleView Article
Knoops reports strong full year results as it launches fundraise for expansion
Knoops, the chocolate drinks retailer, has announced that its revenue climbed by 110% to £9.3 million, or by 29% on a like-for-like basis, in the year... View ArticleView Article
Moonpig announces new partnership with The Entertainer
The Moonpig card and gifting platform has embarked on a new partnership with toy retailer The Entertainer. The move means that a selection of The Entertainer... View ArticleView Article
JD.com and British Fashion Council announce new partnership
Chinese ecommerce giant JD.com has embarked on a new partnership with the British Fashion Council in which it has become the Official Asian Online Retail Partner... View ArticleView Article
Battersea Power Station celebrates summer of success
Battersea Power Station has reported its strongest summer to date with a 17% growth in footfall year-on-year from mid-July to the end of August. The London shopping and... View ArticleView Article
Outlet Shopping at The O2 welcomes three new retailers
Outlet Shopping at The O2 has welcomed three retailers to its line-up including Clarks, Soletrader and Bedeck. Clarks has returned to the North Greenwich scheme after a... View ArticleView Article
Rough Trade to open seventh UK store on Soho's Denmark Street
Rough Trade is to open a new store on London’s Denmark Street in mid-October. Sitting alongside several musical instrument shops, the store will span two floors... View ArticleView Article
Anthony Hemmerdinger to succeed Sebastian James as managing director of Boots
Walgreens Boots Alliance has announced that Anthony Hemmerdinger will succeed Sebastian James as managing director of Boots UK and Ireland. Due to take up his role... View ArticleView Article
John Lewis Partnership hails success of turnaround as losses narrow
The John Lewis Partnership has nearly halved its losses in its first half following increased sales at its Waitrose supermarket chain. In the six months to... View ArticleView Article
Barbour opens standalone store at Victoria Leeds
The Barbour clothing brand has opened its first standalone store in Leeds at the city’s Victoria Quarter. Spanning two floors at 9-11 King Edward Street, the... View ArticleView Article
Bio-Synergy teams up with Pace Partnership London to take its brand to Japan and South Korea
Bio-Synergy, the UK based supplements and sports nutrition company, is partnering with Pace Partnership London to take its brand to Japan and South Korea. The company... View ArticleView Article
Lush launches limited edition freshers essentials student starter pack
Fresh handmade cosmetics company Lush is launching a new £20 routine box aimed at people returning to school, college or university this month. In stores, customers... View ArticleView Article
Bird & Blend Tea Co. Unveil Tea-riffic Cookbook
Bird & Blend Tea Co., the award-winning independent tea company known for its creative tea blends, is releasing its first-ever cookbook Brew, Bake, Sip & Savour.... View ArticleView Article
Freemans names Sophie Ellis-Bextor as face of autumn/winter campaign
Freemans has announced that Sophie Ellis-Bextor has been appointed as the face of its new autumn/winter fashion campaign. The digital department store will target the 40+... View ArticleView Article
Iceland expands product range with 800 new lines
Iceland Foods and The Food Warehouse have launched over 800 new products as part of their latest innovation push. Available in stores and online, the new... View ArticleView Article
Superdrug celebrates annual Star Awards
Health and beauty retailer Superdrug has celebrated its annual Star Awards this week at a special evening held at JOIA Battersea. The awards celebrate the best... View ArticleView Article
Zara owner Inditex posts sales and profit uplifts
Zara owner Inditex has posted a 7.2% sales increase to €18.1 billion in the first half of the year following the popularity of its spring/summer collections.... View ArticleView Article
Charlotte Tilbury to open third standalone store in London
Charlotte Tilbury is to open its third standalone store in London today at the Westfield Stratford City shopping centre. The move follows the success of the... View ArticleView Article
B&Q apprenticeship scheme surpasses 2,000 participants as ‘Class of 24’ graduates
Home improvement retailer B&Q has announced that its latest cohort of apprentices have now graduated. The B&Q ‘Class of 24’ includes 276 graduates aged from 19 to... View ArticleView Article
Dunelm posts rise in sales and profit
Dunelm has reported a 4.1% increase in sales to £1.71 billion despite the impact of a softer homewares and furniture market. In the 52 weeks to... View ArticleView Article
WH Smith benefits from strong growth at travel business
WH Smith has said its full year performance has been in line with expectations with group sales climbing by 7% and like-for-like sales up 5%. In... View ArticleView Article
Boohoo makes changes to its operations in the US market
Boohoo Group is to make changes to its operations in the US market as it looks to broaden its product offering for US customers and expand... View ArticleView Article
Frasers Group gives update on retail transformation at Dundee's Overgate
Frasers Group has given an update on the retail transformation taking place at Overgate in Dundee following its acquisition of the shopping centre last year. In... View ArticleView Article
Trinny London opens first standalone store
Online beauty brand Trinny London has chosen Chelsea’s King’s Road for the launch of its first standalone store following the success of a summer pop-up. The... View ArticleView Article
Iceland Foods and CALM launch powerful Westfield installation to raise awareness of youth suicide prevention
Almost 7,000 young adults have taken their lives over the past decade, with suicide now the leading cause of death for people aged 15–24. Iceland Foods... View ArticleView Article
Irwin Mitchell becomes first law firm offering Carbon Literacy Training to retail clients
Irwin Mitchell has become the first law firm to offer certified Carbon Literacy training for retail clients. The accreditation has been awarded by the Carbon Literacy Project –... View ArticleView Article
Pets at Home appoints new managing director of vet group business
Pets at Home has appointed Richard Dening-Smitherman as managing director of its vet group business, Vets for Pets. He previously worked as chief operating officer of... View ArticleView Article
Schuh launches single shoe initiative for shoppers with limb differences and disabilities
Footwear retailer Schuh is rolling out a new initiative to enable customers to make single shoe purchases in its stores. The move follows positive feedback from... View ArticleView Article
Wickes first half revenue declines as home improvement market "remains tough"
Wickes has reported a decline in first half revenue after its customers’ appetite for big home improvement projects was impacted by the higher cost of living.... View ArticleView Article
Carhartt appoints new vice president of brand marketing and creative
Carhartt has appointed Norma Delaney as its new vice president of brand marketing and creative. Possessing more than 20 years’ experience in the footwear and clothing... View ArticleView Article
Beaverbrooks invests £1.6 million in expanded Bracknell store
Beaverbrooks has invested £1.6 million in the refurbishment and expansion of its store in Bracknell. The family-owned diamond, jewellery and watch retailer has transformed the site,... View ArticleView Article
Ben Sherman opens first physical store in Northern Ireland
UK menswear brand Ben Sherman has opened its first store in Northern Ireland at The Boulevard premium designer outlet. The move forms part of the brand’s... View ArticleView Article
The Perfume Shop unveils Top 10 fragrances for Christmas 2024 following record-breaking sales
The Perfume Shop, the UK’s largest fragrance retailer, has predicted their top 10 fragrances expected to sell out this Christmas. As the festive season approaches, fragrances... View ArticleView Article
Superdrug removes VAT cost from Own Brand sexual health products
Leading high street healthcare retailer Superdrug has removed the VAT from its Own Brand sexual health product portfolio, in a move to help support the sexual... View ArticleView Article
Stripe & Stare launch The Bra Shop: Perfect bras for every body
British lingerie brand Stripe & Stare, renowned for their soft, comfortable knickers, has expanded their product offering with the launch of a new range of bras.... View ArticleView Article
The Cotswold Company hails "fantastic momentum" as it looks ahead to Christmas trading period
The Cotswold Company has delivered strong sales growth in the first half of its financial year as it looks ahead to the busy Christmas trading period.... View ArticleView Article
Aldi announces biggest ever annual investment in Britain as it continues its expansion
Aldi has announced its biggest ever package of annual investment in Britain as it continues its expansion. The supermarket is planning to open 23 new stores... View ArticleView Article
The Body Shop rescued from administration in a move that will save 1,300 jobs
The Body Shop has been rescued from administration by a consortium led by Mike Jatania’s investment firm Auréa Group. In a deal finalised late on Friday,... View ArticleView Article
Tesco backs 16 innovative new brands as part of 2024 Accelerator Programme
Tesco has stepped up its commitment to championing new brands through the launch of a second cohort of products for its 2024 Accelerator Programme. The initiative... View ArticleView Article
Selfridges publishes The Yellow Mag
Selfridges has launched the second issue of its annual fashion and culture publication. Now featuring the new name of The Yellow Mag, a play on the... View ArticleView Article
The Future of Customer Experience (CX) in 2025 Retail
The retail niche has been through a lot in the past few years. With the brick-and-mortar revival after Covid and aftershocks of the 2020 mini-recession changing... View ArticleView Article
Q&A: Tim Hooper, the Business Development Director at Zucchetti UK
Tim Hooper, the Business Development Director at Zucchetti UK discusses key insights from a new retail industry report titled “The Resilience of High-Street Retail: Uncovering Consumers’... View ArticleView Article
Blank Street opens first store in Birmingham
Cult coffee brand Blank Street has opened its first store in Birmingham at the Bullring shopping centre. In its first two years in the UK, Blank... View ArticleView Article
Gear4music trading in line with expectations as it implements growth strategy
Gear4music has said it is on track to deliver revenues of over £150 million in the year to 31 March 2025 as it looks ahead to... View ArticleView Article
John Lewis brings back Never Knowingly Undersold price promise in new form
John Lewis has announced that its Never Knowingly Undersold price promise is returning next week after being “reimagined” for how customers shop today. From 9 September,... View ArticleView Article
Currys makes "positive" start to year
Currys has said it has made a positive start to its new financial year with market share gains and improved margins. In a trading update, the... View ArticleView Article
H&M Group relaunches Cheap Monday
H&M Group has relaunched its Cheap Monday fashion brand with a new denim collection. Originally established in 2004, the brand was known for its skinny jeans... View ArticleView Article
Primark UK sales hit by poor summer weather
Primark is expecting revenue growth of around 4% in the second half if its financial year after sales were boosted by its new store opening programme.... View ArticleView Article
Oliver Bonas opens a new, larger store on North Street in Brighton
Oliver Bonas, the renowned independent British lifestyle store, is excited to announce the grand opening of its new, larger store in Brighton, located on North Street.... View ArticleView Article
Nisa retailer joins forces with local council to launch Project Phoenix in Walsall
Nisa retailer Harjit Singh, MADL’s Community Champion of the Year 2023, is on a mission to reduce antisocial behaviour in the Walsall area in collaboration with... View ArticleView Article
Gymshark appoints Sian Keane as Chief People Officer
Gymshark, the fitness community and apparel brand, today announces the appointment of Sian Keane to the role of Chief People Officer. Sian is the latest in... View ArticleView Article
La Redoute appoints Fabien Versavau as chief executive
La Redoute has appointed Fabien Versavau as its new chief executive officer. Due to take up his role on 9 September, he will be responsible for... View ArticleView Article
Asda becomes first UK supermarket to sell refurbished TVs in stores
Asda has become the first UK supermarket to sell refurbished TVs in its stores as it looks to support the circular economy. Following the refurbishment of... View ArticleView Article
Poundstretcher slashes prices by up to 75% in new multi-million-pound summer sale
Discount chain Poundstretcher has cut prices by up to 75% on hundreds of products as part of a new multi-million-pound summer sale. The move follows the... View ArticleView Article
The Cornish Bakery Opens New Nottingham Site, Reports Record Sales Over £1M Weekly
The Cornish Bakery has opened a new large site in the centre of Nottingham as it announced that it has delivered record-breaking summer sales exceeding £1... View ArticleView Article
Astrid & Miyu leads trio of openings in London's Soho
Shaftesbury Capital has announced that Astrid & Miyu’s new flagship store in London’s Foubert’s Place has led a trio of new openings in Soho. The street... View ArticleView Article
Savage X Fenty announces international retail expansion into Selfridges
Savage X Fenty, the lingerie, loungewear and sportswear brand founded by Rihanna, has launched its first international physical location at London’s Selfridges department store. In the... View ArticleView Article
The Range and Wilko stores become dog-friendly
CDS Superstores has announced that its Wilko and The Range shops are now dog-friendly. The two retail brands are now welcoming well behaved dogs in all... View ArticleView Article
New mushroom-based soft drink Zooz set to launch in UK
A new non-alcoholic wellness drink, Zooz, is set to make its debut on 5 September 2024, introducing a unique mushroom-based beverage to the growing no-and-low alcohol... View ArticleView Article
SPAR South West partner with FareShare to distributes 32,000 meals
SPAR South West’s primary distributor, Appleby Westward Ltd, is making a huge impact on the fight against food waste and hunger in its trading area thanks... View ArticleView Article
The Perfume Shop launches their 2024 Christmas recruitment programme offering over 750 festive roles
The Perfume Shop, the UK’s largest fragrance retailer, announces its 2024 recruitment programme for Christmas Sales Assistants ahead of the festive season. From mid-September through to... View ArticleView Article
![[Interview] Jess Stern of Mustard Made](https://www.theretailbulletin.com/wp-content/uploads/2024/09/Jess-Mustard-made.png)
[Interview] Jess Stern of Mustard Made
Jess Stern, Managing Director and Co-Founder of Mustard Made, sits down to share with us the journey of building a vibrant and stylish brand from the... View ArticleView Article
Comment: No Oasis for less affluent fans
In August 1994 I went to see Oasis play at the Forum in London’s Kentish Town at a cost of a mere £7 for a ticket... View ArticleView Article
Primark trials new pre-loved clothing swap shop concept
Primark is trialling a new pop-up swap shop initiative to enable customers to exchange pre-loved and vintage clothing. Established to celebrate London Fashion Week, the pop-ups... View ArticleView Article
Trust issues: why wellbeing support must be a priority this winter
By Chris Brook-Carter, chief executive of the Retail Trust With preparations for Christmas, retail’s busiest time, now well underway, our new Retail People Index has underlined... View ArticleView Article
John Lewis Partnership submits plans for 215 rental homes in Reading
The John Lewis Partnership has submitted a planning application to Reading Borough Council for the transformation of a former distribution warehouse into rental housing. Through an... View ArticleView Article
The Very Group appoints new non-executive directors
The Very Group has appointed Nick Beighton and Paul O’Donnell to its board as non-executive directors. Representing global investment firm Carlyle, Beighton is the former chief... View ArticleView Article
Burberry appoints chief marketing officer and president, Americas
Burberry has appointed former Gucci senior executive Jonathan Kiman as chief marketing officer. Due to take up his role on 9 September, Kiman (pictured) will lead... View ArticleView Article
Unlocking the power of uniforms: An interview with Ken Denny, Murray Uniforms
In this exclusive interview, Ken Denny, Client Relationship Manager at Murray Uniforms, shares insights into the strategic role of uniforms in business success. With over nine... View ArticleView Article
Wickes opens first new store in Scotland in over ten years
Home improvement retailer Wickes has opened its first new store in Scotland since 2013 at Arnhall Business Park in Aberdeen. The 32,000 square foot space offers a... View ArticleView Article
Watches of Switzerland Group on track to meet full year guidance
Watches of Switzerland Group has said it remains confident of delivering its full year guidance after trading in the first 18 weeks was in line with... View ArticleView Article
Ultimate Products appoints new non-executive directors
Ultimate Products, the owner of the Salter and Beldray homeware brands, has appointed Andrew Milne and José Carlos González-Hurtado as non-executive directors. With the appointments due... View ArticleView Article
Mango appoints new ecommerce director as it enters 12 new markets
Mango has bolstered its online business with the appointment of Marlies Hersbach as its new ecommerce director. Previously Mango’s international retail director for France, Hersbach will be... View ArticleView Article
Primark launches exclusive collaboration with costume designer Colleen Atwood
Primark has launched an exclusive collection inspired by Warner Bros. Pictures’ Beetlejuice Beetlejuice film. In a partnership with Warner Bros. Discovery Global Consumer Products, the fashion... View ArticleView Article
Asda makes millions available to primary schools with industry first loyalty programme giveaway
Asda is making millions of pounds available to UK primary schools through its Cashpot for Schools initiative by encouraging customers to use its Asda Rewards loyalty... View ArticleView Article
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